Welcome to GP3D - 3D Printing Technology Store!
ABS FilamentPLA FilamentCheckout
Shopping Cart - $0.00

You have no items in your shopping cart.

Return to Previous Page

Warranty Info

Product Warranty – Limited Warranty (1 year)

This Limited Warranty applies to GP3D hardware devices: (“Root” & “Root Plus”)

What does the Warranty Cover?
This Limited Warranty is available for the first End- User/Purchaser only from authorized sellers and GP3D.

The Limited Warranty covers “Root” & “Root Plus” for 1 year from the date of purchase that adheres to the terms and conditions below with the exclusion of the extruder assembly and touch screen. However, this Limited Warranty provides full coverage of  “Root” & “Root Plus” only for the first 60 days of purchase from the first End –User/Purchaser. During the first 60 days from the date of purchase the full coverage includes the extruder ,  build plate and or heating element. At the end of 60 days, consumable parts not covered are: filament, SD card, extruder, touch screen,  build plate,heating element and peripherals included in the box. (“Consumables”, defined as disposable items, parts or components of  “Root” & “Root Plus”  which are inherently subject to deterioration and wear out during the normal operation of “Root”)

What doesn’t the Warranty Cover?
This Limited Warranty provides full coverage of  “Root” & “Root Plus”  defects claimed within the 60 days of purchase and limited coverage within 1 year from date of purchase. The warranty will be void after 1 year from the date of purchase, and/or alleged product failure or damage is resulted from:

(I)               Unauthorized modifications, alterations, or repairs
(II)              Normal wear and tear
(III)             Use of unapproved third-party filaments or other products
(IV)             Abuse, misuse, accidents, or neglect
(V)              Exposure of the Product to moisture, flooding, fire, improper electrical current, or natural disasters
(VI)             Use of unauthorized software/firmware

How to obtain service under this warranty?
To make a claim under this Limited Warranty, please contact the GP3D Support via web form at GP3D.com/support/claims. Support is available from 9am to 5pm PST Monday through Friday.
For a warranty claim to be valid follow these terms and conditions:

(I)               Notification must be made before the end of the Warranty Period
(II)              Conform to any additional stipulations of the Warranty Period
(III)             Must be substantiated with original proof of purchase, including the serial number of the Product(s).

How long does this Warranty Last?
This Limited Warranty will last for 1 year from date of purchase for the first End –User/Purchaser, however, the first 60 days from date of purchase provides full coverage for the first End –User/Purchaser; as stated above. The 1 year Limited Warranty covers normal use of the product, excluding consumable parts after the first 60 days; as stated above.

What will GP3D provide for you?
In the circumstance that a Product defect occurs, the first End-User/ Purchaser must submit a claim within the first 60 days for full coverage. If the first End-User/ Purchaser, submits a claim after the first 60 days, consumable parts will not be covered. Any other part, besides consumable parts that adhere to the terms and conditions stated above are covered under this Limited Warranty. GP3D holds the sole right to choose to replace the part/product for the first End-User/Purchaser.

Return/ Replacement
GP3D may occasionally determine the best course of action to remedy an issue is to exchange the Product for a new one. In order to request claims, contact GP3D support at GP3D.com/support/claims. GP3D will determine if the claim is viable for a Return Merchandise Authorization. Product or parts returned without a Return Merchandise Authorization will not be eligible for service. If the Return Merchandise Authorization is approved and guidelines are followed, GP3D will ship the replacement part at no cost, other than shipping costs pertained to the first End-User/Purchaser. In order for GP3D to service the claim, first End-User/Purchaser is responsible for the cost of all shipping to and from GP3D for any defective parts

Limitation of Liabilities/Disclaimer
THE ROOT LIMITED 1 YEAR WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST GP3D WHERE PERMITTED BY LAW. EXCEPT FOR THIS LIMITED WARRANTY, GP3D MAKES NO OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, TRADE USAGE, OR OTHERWISE WITH REGARD TO THE PERFORMANCE OF ANY PRODUCT.

GP3D WAIVES ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL COLLATERAL, EXEMPLARY, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOSS OF USE OR LOSS OF PROFITS, EVEN IF GP3D HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS OF DAMAGES.  WITHOUT LIMITATION OF FOREGOING, GP3D DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTY OF MERCHANTABILITY, WARRANTY FOR FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTY AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, GP3D LIMITED THEIR DURATION AND REMEDIES TO THE DURATION OF THE ROOT LIMITED 1 year WARRANTY, AND THE REPAIR AND REPLACEMENT SERVICES PROVIDED THEREIN.

TO THE EXTENT THE ABOVE LIMITATIONS ON IMPLIED WARRANTIES AND INCIDENTAL, AND CONSEQUENTAIAL DAMAGES ARE PROHIBITED BY STATE LAW, THEY MAY NOT APPLY TO YOU.

Warranty Info